Refund policy
60-DAY MONEY-BACK GUARANTEE
We stand behind our products with a 60-day money-back guarantee. If you are not satisfied for any reason, contact us within 60 days of receiving your order and we will issue a full refund of the product purchase price. This period begins on the date you receive your order.
HOW TO START A RETURN
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Email hi@nexaessentials.com within 60 days of receipt and request a Return Merchandise Authorization (RMA) number. We reply within 24 hours.
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We will email you a prepaid return label. Print it and affix it to your package.
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Write the RMA number clearly on the outside of the package.
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Send the product (opened or unopened) to the return address below. Return address: NEXA AD SERVICES LLC, 885 Tahoe Blvd, Incline Village, NV 89451, USA
REFUNDS
Once your return is received and verified, we issue a refund to your original payment method. Refunds typically post within 3–5 business days, depending on your bank. You will never be charged more than the amount you approved at checkout. We accept Visa and MasterCard; payment is by credit or debit card only.
DAMAGED, LOST, OR MISSING ORDERS
If your order arrives damaged, or does not arrive within 30 days of the estimated delivery window, contact us at hi@nexaessentials.com and we will replace it or refund it at your choice.
CONTACT:
NEXA AD SERVICES LLC, 885 Tahoe Blvd, Incline Village, NV 89451 · Mon–Fri 9–5 ET · +1 659-226-5965 · hi@nexaessentials.com